ensuring quality and service
By: Mark Naugle
Quality and service. These are the marketing bywords of most any terrazzo/stone/industrial flooring contracting firm interested in your business. What sets Steward-Mellon Company apart? Our culture and our process. I am dismayed by the hoarde of competing subcontractors who bid projects, ostensibly “per plans and specs”, and who later hit the owners with a slough of extras for “premium aggregates” on the front side and “unforeseen leveling” once the job starts. It is truly not a level playing field when every bid does not include pricing per the control sample, nor do they include, up front, the potential costs for unforeseen jobsite conditions such as moisture mitigation and crack suppression.
Our process and culture is simple: work closely with the specifier on the details, bid the project per plans and specs; and include in our bid the add figures for the typical eventualities which may occur. We do not want any of our clients to have unpleasant surprises.
Working closely with the client is important in achieving our goals:
On a typical terrazzo job, for example, we enjoy working up front with the artist/designer/specifier/architect to come up with working recipes for the project. We see each color on every project as custom. As such, we do not have much of a showroom; it is more of a “lab”. We have samples of every aggregate known to man cast in white epoxy for the designer’s perusal. Matrix colors are simple: Either use one of the many epoxy suppliers’ fan decks or give us a paint or Pantone color, any color, and we can match it. We can then work together with you on the design mixes for your project. Our preferred epoxy suppliers can get us wet samples in a couple of days. We have an onsite fabrication shop. We can have your custom finished sample to you within ten days.
When we bid your job, we will price it to the letter of the plans and specs. You may be inundated with a laundry list of RFIs, but this is only to make sure that the client has no unpleasant surprises down the road.
Once a job is let to Steward-Mellon Company, you may rest assured that it will be properly managed. In order to avoid any potential loss of continuity, we use a vertically integrated system of project management. A given project manager will see your project through from “cradle to grave.” From bidding, to assisting with color selections, to sourcing materials, through all phases until the project’s eventual closeout. Upper management will be kept abreast to aid in redundancy. From bidding, to assisting with color selections, to sourcing materials, through all phases until the project’s eventual closeout. Upper management will be kept abreast to aid in redundancy. Once the job starts, it will be staffed with the best craftsmen in the business. Our General Superintendant not only insures the smooth progression of the work, he is also our “eyes and ears” in the field in regards to quality assurance. All of our workers are Steward-Mellon employees; we do not use “Independent Contractors”. We have an audit of our I-9 program done annually by an independent third party to assure that each of our workers is legally authorized to work in the United States.
Come to Steward-Mellon, to enjoy real Quality and Service, not just in word, but in deed.